Frequently answers and questions

If you want to buy a shirt, some knitwear items or a polo shirt, you can choose the model that best fits your physique. Kamiceria offers 3 types of fitting: Classic, Slim or Regular.
- Classic items adapt to any physique. They have a standard and straight cut and a comfortable fitting.
- Slim items have close-fitting around the chest and waist. They especially suit a trim physique, due to a tight cut.
- Regular items are tighter than Classic and looser than Slim. They are ideal when Classic fit is too wide and Slim fit too tight: in this case the middle way is the perfect one.

Otherwise if you want to buy a tie you can choose between Slim and Classic size. For any item you will find all the measurements in centimetres in our size guide, or in the product description by clicking directly on the article. size chart shirts, size chart knitwear, size chart polo shirts.

All measurements have to be considered on the item, not on the body: compare them with an item you have already at home. When you choose an article, check the fitting logo on the left side of the picture.

If you already placed an order on Kamiceria but you don't remember the size or fit of your purchased article, you will just need to login into your personal account, and click on "view order" in the "order" section. Here you will find the size and fit of your article.

Shopping on kamiceria is easy and intuitive, you just have to follow these simple suggestions.
If you want to buy a shirt you can choose between 3 types of fittings: Classic, Slim or Regular (tighter than Classic and looser than Slim). Otherwise if you want to buy a tie you can choose between Slim or Classic size.
For any item you will find all the measurements in centimetres in our size guide, or in the product description, by clicking directly on the article that you want to buy: size chart shirts, size chart knitwear, size chart polo shirts.

Using the filters on the left side of the page, you will be able to do a more accurate research, choosing for example the colour, the pattern, the type of collar or the size which you desire. Once you select the item, you need to choose the size and in case you want to add a free embroidery of your initials you have to click on "Add embroidery to your shirt". At this point you can also include a gift box, and add your item to cart.

If you want to continue shopping, you can choose and add to cart other items, otherwise you can proceed to checkout. If you are a registered customer you just have to enter your details, on the other hand if you are a new customer you have to register and create a personal account. At this stage you're asked to enter your invoice address (and shipping address in case it differs), choose the payment method, and enter a discount code if you have one, then click on “Proceed to checkout” at the end of the page to conclude and place the order. Within few minutes you will receive a confirmation email of your order, to the email address you specified during registration.

Purchasing procedure on Kamiceria is very easy, but in case of need of help or for any request we suggest you to contact us by our form here.

If you want to buy more items of the same article, you have to "continue shopping" when you're in your cart and select the item again, enter the size and add it to the cart.

If you can't add the article to the cart and the system shows you this note: "All items available for [article code] have already been added to your cart", it means that the selected size isn't available anymore: probably the last one is already in your cart. In fact, once your order is placed, that size won't be visible online.

Just after the selection of the size of the item, you have to click on "add embroidery to your shirt", there you have the possibility to choose your initials, the position, the font you prefer and the colour. At this point you can confirm and add the item to cart.

The embroidery of your initials can be made only on shirts, not on other items. By applying a customization to the product you will not be able to ask for its return; if you don't know your fitting we suggest not to embroider your initials, therefore you will be able to ask the return.

Your order is quickly processed, so this means that it will not be possible to make any changes after more than one working day once you've placed it. In case that you notice to have made a mistake when you receive the confirmation email of your order, or you want to change the payment method, you can contact our Customer Service by email and we will be glad to help you click here.

Sure! When you confirm your order you will be asked in the first section to enter your details, and this is your invoice address. If you want to deliver your order to another address, you only have to enter these data in the section below “shipping address”, just removing the flag mark ✔ on "Ship to the same address".

Moreover, you can save your details in your personal account, “Address Book” section, to store them for your future purchase (it is not possible to choose two addresses of different countries).

It's possible to cancel your order in any moment before shipping (generally up to 24 hours), by contacting our Customer Service click here.. In the event you already paid your order and we have not delivered it yet, we will refund the whole amount.

If your order was successfully made you will promptly receive a confirmation email at the email address you indicated during the creation of your account. Furthermore, by login at your personal account, you will be able to check at any moment your order status in “Orders” section.

In case you received an incorrect item, we regret the inconvenience and we exhort you to return it, in order to obtain the refund or the correct item. To get more information about return procedure, click here. If you realize that one article is missing in your order, please contact us by our form here., and we will sort out the issue straight away.

You can cancel your account writing by our form here.. We remind you that if you cancel your account, you will not receive our Newsletter.

You'll receive a shipping confirmation email from our warehouse once your order is on its way, which will include a link to your tracking information. All Kamiceria's orders are fully traceable so you'll be able to check the progress of your parcel from when it leaves our warehouse to the moment it arrives to you. You can check the status and the details of your order by login into your Kamiceria account in the “Orders” section, and clicking on “View Order”.

Once your order is delivered, you'll receive a shipping confirmation email from our warehouse, which will include a link to UPS website for your tracking information. So you'll be able to check the progress of your parcel from when it leaves our warehouse to the moment it arrives to you. Otherwise if you prefer, you can enter the tracking number received by email directly on UPS website.

If you haven't received your order yet, Kamiceria is here to help you. Before getting in contact with us, make sure of checking your order status by using the tracking code we sent you by email, and check if there was some problem with your delivery. Furthermore check that we have the correct delivery address of your order by login into your account in “Orders” section. If you've not received your parcel after few days, then please get in touch with us writing by our form here..

Don't worry if you're not in when the carrier arrives, there will be 3 delivery attempts. He will leave a message telling you the details on how to pick up your order and rearrange delivery.

Orders are processed very quickly, within 2-4 working days, depending on the product purchased. Your order will be delivered within 5 working days from the time of dispatch. Over the Christmas period (December 24th to January 6th) and the Ferragosto public holiday (the week of August 15th), shipping may be subject to delays of up to 5-7 working days.

Our trusted carrier is UPS, which delivers your orders quickly and with efficiency. With the exception of delivery to Russia, for which we use EMS, a local postal service.

Delivery to all EU countries is free. You can consult our shipping table to know our shipping costs for extra EU countries. If your country is not in the shipping table or if you wish to receive specific information, we suggest you to contact our staff writing by our form here..

At our website you won't need to pay any taxes. Import taxes, customs duties and/or other fees are carriage paid, at Kamiceria expense, so the customer has no additional charges to the total amount of his order.

You can choose one of these payment methods:

• Credit card or Prepaid card
• Paypal
• Sofort Banking
• Ideal
• Cash on delivery (EU only)

You will be automatically redirected to Paypal or Sella Bank website after the placement of your order, depending on your payment method. If you choose to pay cash on delivery you will have to pay in cash the exact amount indicated in the order directly to the carrier upon delivery.

All online transactions are processed through the direct redirect to Sella Bank,by means of a safe server that uses the protection system Secure Socket Layer (SSL), one of the most common and well-tested systems in the world. may be subject to validation and authorization by both us and the card issuer.

Don't worry if your order is declined, it may happens for several reasons. First of all, check that the card information is correct (type of card), and make sure you entered the codes correctly (also the security code: three digit number on the back of your card). Your card issuer may have declined your payment, as they don't tell us the reason for this, it's best to check with them. If you've checked all of the above, you may try paying with another card or choose another payment method.

In any case, if you were unable to complete the payment immediately, don't worry you can repeat the payment after, clicking on the link we sent you by email (“Remind payment” email), or login into your account and click on “Orders” section. Your order will remain on hold for a few days, and if you desire to change your payment method you just have to let us know by contacting us by our form here..

Once your order is delivered, the invoice will be automatically created and you will be able to find it and download it from your personal account We never put the invoice into your parcel.

Return is free for all EU countries. You can return any item to us, with the exception of customized shirts with embroidery, within 30 days of receiving your original order. You just have to follow these simple steps:

• request pickup online through your personal account by clicking on “Easy Returns” and fill in the form;
• if you want to change the address of pick up, you just have to write it down in the notes;
• wait for our confirmation email of your return request.

Package up accurately the items including their relative accessories (cards, bags, pins, etc.). The following days our trusted carrier UPS will pick up your package from you home or office. You don't need any return notes or others documents, the carrier already has it for you.

Within 72 hours of receipt of the returned items, we will issue the refund, in the same payment form as tendered at the time of purchase. The refunded amount will correspond to the value of the purchased garment. If you paid cash on delivery, we will refund through a bank transfer. You will be asked to communicate your IBAN, BIC codes, and account holder by our form here.. We remind you that the refund procedure is shortly activated by Kamiceria, but the credit refund timing depends on your bank.

Generally the carrier will pick up the parcel within the following 2 working days after the request. If he came but nobody was at home don't worry, he will pass again the following working day, there will be 3 total attempts. You will be able to check your return status with your tracking number. If after 3-4 working days the carrier hasn't come yet, please contact our customer service writing by our form here.

Generally, returns will be realized at your delivery address. Otherwise, if you want to change the address, you have to write it down in the notes when requesting the return.

We are no able to offer an exchange of items purchased, unless a size change of the same article. All returned items will be refunded once they've been received by our warehouse. If you would like a different article or model, please return your unwanted item and place a new order.

Within 72 hours of receipt we will issue the refund in the same payment form as tendered at the time of purchase: on your Paypal account or on your credit card, depending on the payment method you chose. If you paid cash on delivery you will receive a bank transfer. Remember to communicate your IBAN, BIC codes, and account holder by our form here..

The refunded amount will correspond to the value of the purchased garment. As soon as we receive the package, you will receive a credit note for your articles. We remind you that the refund procedure is shortly activated by Kamiceria, but the credit refund timing depends on your bank, for further information about it we suggest you to ask your bank.

If you are not completely satisfied of your purchase, you may return any product with the exception of customized shirts with embroidery, within 30 days from receipt. You may use any postal or carrier service of your choice, and send the parcel to:
Kamiceria srl
(reparto resi), Viale
Industria 85/4, 41012 Carpi (MO), Italy.
Return shipping charges from extra EU countries, and any possible custom duty, are the responsibility of the customer. Therefore, we suggest to use a trustworthy carrier or postal service which allows you to track the delivery. Also make sure to accurately package the items including their relative accessories.
As soon as we receive the returned items, we will promptly refund the amount in the same payment form as tendered at the time of purchase.

We understand that our customers like to get their hands on a great deal from time to time. We suggest to check our website, we often have really great promotions running. We also send out discount codes to our customers by our Newsletter, or sometimes you'll spot a code on Twitter or Facebook, so keep your eyes peeled. Do you want to subscribe to our Newsletter? Click here.

Make sure of entering the discount code correctly, as it was given to you without white spaces. Type the code in the appropriate section of your cart "Discount Codes" just under the articles list. Don't forget to click on "Apply Coupon" to validate the discount. In case you forget to enter the code at this point, you will have the possibility to type it in the last phase of the order, after choosing the payment method.

Kamiceria is able to sell a significant amount of garments each month, which gives it greater buying power compared to traditional shopkeepers. For these reasons we are able to sell at very reasonable prices and to offer real bargains, as the prices change all the time based on availability with special discounts on the last remaining sizes. Find out all available products in the Outlet section.

As an online business our prices change quickly in response to fashion trends, stock, promotions and demand from customers. We also offer special discounts on the last available sizes.

We don't currently have the facility to let you know when an item is due back in stock. As we like to offer you new and exciting products regularly we don't tend to restock a lot of our items again. However, we do restock items and update with new products approximately every 20 days, so we suggest you to check often the site. You could also look for something similar? All you need is to narrow down the research by using our filters in the left hand part of your screen.