Easy Return: how to request a return

Return procedure in three steps

Current return window

The published WORLD WIDE policy states that eligible items can be returned within 100 days when they do not meet expectations.

Conditions the item must meet

• The item must not have been used, washed or ironed.
• Original tags, labels, accessories and relevant packaging elements must be included.
• The garment must not be damaged, excessively wrinkled or altered.
• Products personalised with embroidered initials are excluded from the current return procedure.

Size exchange

The current WORLD WIDE information allows a size replacement for the same item. A different product or model is handled by returning the unwanted item and placing a new order.

Refund

The current policy states that Kamiceria processes the refund within 72 hours after the returned parcel is received, using the same payment method used for the purchase where applicable. The time required for the credited amount to appear can also depend on the payment provider or bank.

Before sending the parcel

• Complete the return request from the account.
• Wait for confirmation and follow the instructions in that message.
• Pack the item carefully with all required accessories and labels.
• Keep the shipment reference supplied by the courier.
• Contact Customer Service if the order or return request cannot be found.