Use code: WINTER23 | minimum purchase 120 EUR

Use code: WINTER23 | minimum purchase 120 EUR

Terms and Conditions

Terms of sale for purchases on Kamiceria

Introduction: The offer and sale of products on the Kamiceria website are regulated by the following general conditions of sale.

The products purchased on the website are sold by:

Kamiceria srl

Viale Industria 85/4

41012 Carpi (MO) - Italy

P.IVA / Italian VAT number: IT02773140369

REA: MO-329956

•  The offers and the sales on the Kamiceria website combine a remote agreement dictated by the Articles 50 ss. of the Legislative Decree September 6th  2005,  no. 206 (Consumer Code), and by the Legislative Decree no. 70 of April 9th, 2003 (so-called Law on Electronic Commerce). The purchase of products is intended for consumers.

•  These Terms and Conditions control the relationship between the Client and Kamiceria  for the purchase of products on the website.

•  The Customer must read the conditions of sale that Kamiceria makes available in order to allow the Customer to duplicate and store the recalled conditions in accordance with Article 12, paragraph 3 of Legislative Decree no. 70/2003.

Purchase methods

•  In order to purchase the Products the Clients must register by entering their personal data, following the instructions provided by the registration program, and must fill out the purchase order and send it to Kamiceria in the electronic format available on the website.  Purchase orders must be accurately and completely filled out.

•  The Customer must enter the selected product/s into the Shopping Cart and, having read and accepted the shipping costs towards the cost of delivery (if any), may continue by clicking on Proceed  to Checkout

•     Upon completion of this transaction, the Customer will view a web page that requires billing, destination and payment method information and shows the total amount of the order.

•     Once you have filled in all the fields and after selecting the desired payment method, click on Place Order Now.

•     At this point, if you choose to pay by credit card you will be redirected to the secure site of Banca Sella, and if you choose to pay by Paypal you will be directed to the web site Paypal.it, where you will be asked to provide the information required to conclude the transaction.

•     If the Customer needs to modify the purchase order or to change some the information s/he can contact the toll free Italian number at 800090507 (free only in Italy) or send an email by our form here.  Particularly, the Customer has the right to change the amount of items to be purchased, adding or deleting one or more products from the shopping cart.

Agreement conclusion

•     Once the Customer confirms the purchase order, the conditions of sale and any other information contained on the website are fully acknowledged and accepted by the Customer.

•     The Order Confirmation of Kamiceria sent to the Customer through the email address provided, will constitute the acceptance of the proposed agreement.

•     The Customer may check the status of his/her order at any time through the personal My Account area.


•    The prices of the products are quoted in Euros / Dollars / Pounds  and are inclusive of taxes applied in the Italian territory.

•    Product prices are excluded from delivery charges (unless specified by "free shipping"). The shipping amount will be clearly indicated to the Customer on the purchase order in the  Shipment section at the bottom of all pages.

•    The Customer may choose between four methods of payment: cash on delivery, credit card, Paypal and bank transfer.

•    Cash on Delivery (Italy only): The Customer must pay the exact amount indicated in the order directly to the courier upon delivery. The Courier is not authorized to accept checks or bank drafts.

•    Bank Transfer (Italy only): bank transfer in favor of Kamiceria srl  S.r.l. bank code: IT89M0200823300000000312616 BIC: UNCRITM1068.
The bank transfer must be made within 5 days from order date. After this period, any unpaid orders will be automatically deleted from the system.

•  Credit card: The Customer must provide the required information that will be managed by Banca Sella. The information will be encrypted by using encryption systems that prevent third party access. When the transaction is finished, if successful, the payment system of Banca Sella will send an email confirming the transaction to the Customer and an email authorizing the shipping of the order to Kamiceria.

 •   Paypal: the Customer must provide the required information that will be handled directly by PayPal without having to re-enter your credit card or debit card information. PayPal is a leader in online payments.

Delivery in Italy

•   The delivery of the products will be carried out by BRT or GLS courier.

•   Kamiceria will deliver to the courier within 1-2 working days after receiving the purchase order. The system will send the Customer an email alert that the shipping has taken place with its tracking number to monitor the delivery.

•   Barring unforeseen events, delivery in the country will be equal to 2 working days from delivery to the courier. For places that are hard to reach, such as mountain resorts, small islands, outer suburbs, delivery times will be equal to 3 business days.

•   Upon receipt of the product the Customer must verify:

•   That the package is tightly sealed - Each package is sealed with tape bearing the Kamiceria logo. Customers are advised NOT to accept the box if the package is not intact or if the tape is damaged. If the package is not intact or damaged or the tape has been tampered with, the Customer must immediately report the complaint to the carrier, otherwise the product will be considered duly delivered, and you may not request any missing items from Kamiceria.

•   If the Customer is absent, the courier will leave a notice bearing instructions for delivery within the next 72 hours. After that date the package will automatically return to the Kamiceria warehouse.

•   It is not possible to indicate a specific day and/or a specific time for delivery.

N.B. The delivery may be delayed up to 10 days during Christmas and mid-August holidays (from 24/12 to 02/01 and middle week of August).


Shipping abroad (Extra UE)

•  Customers may purchase and receive products outside of Italy. The shipping costs will vary from country to country, and payment will be possible through: credit card, prepaid card or  Paypal.

•   Delivery to all UE countries is free for all orders over 99 euros. The shipping costs for extra EU countries vary on destination, you may consult the shipping table here.

•  Custom costs (duties, taxes): shipping costs could be at the sender (DDP) or recipient expense (DDU) – according to the destination country. In case they are at the recipient expense (DDU), the extra EU Countries are not subject to VAT, but are subject to any eventual local tax and import/clearance duties.

N.B. The delivery may be delayed up to 10 days during Christmas and mid-August holidays (from 24/12 to 02/01 and middle week of August).

Discount Coupons - Sales – Gifts

•    Kamiceria can place discount coupons that can be used by the date specified on the voucher inside the package or send them via email.

•    The coupon must be entered in the shopping cart page inside the box Discount Code and confirmed by clicking on Apply Code.  The system will update the total of the order minus the value of the voucher.

•    The coupon is not applicable with other commercial offers.


Right of withdrawal 

•   In pursuance to Articles 64 and following of the Legislative Decree no. 206/05, the Customer may exercise the right to withdraw from the transaction, without penalty and without specifying the reason.


Warranty against faulty or nonconforming items

•   Products purchased on Kamiceria are subject to the discipline applicable in pursuance to Article no. 128.

•   This warranty will apply to products that present manufacturing faults that cannot be seen at the time of purchase, provided that the product is used correctly and with due diligence and that it is used respecting its purpose and in accordance with the instructions on the labels on the inside of the item.

•   In the presence of defects, the Customer may return the item free of charge following the procedure of Easy Returns from his/her account (this procedure is available for orders made and delivered in all EU countries)

•   If the item has been purchased and used in a extra EU country, the shipment is to be paid by the Client, who must accurately package the item including its relative accessories (cards, bags, pins etc.) and send it to: Kamicera srl (reparto resi) Viale Industria 85/4 -  41012 Carpi (MO) Italia.

•   Defective products will be promptly refunded. As soon as we receive the returned items, we will issue the refund in the same payment form as tendered at the time of purchase. The refund procedure will be quickly activated by Kamiceria, but the credit refund timing depends on your bank: it can possibly take up to 100 days.


Return Policy EU countries:

According to our return policy, if you are not completely satisfied, you may return the products that are not up to your expectations within 100 days after the receipt of the order, using our “Easy Return” service (you cannot return regular embroidered shirts). 

Prepare your package and request pickup online through your personal account, by clicking on “Easy Returns” and fill in the form. After authorization, the customer can send the box containing the products to be returned at their own expense. The refund will be made within 72 hours of receipt of the products using the same methods that were used for payment.

The right of withdrawal is deemed to be correctly exercised when the following conditions are fully respected:
1. The products must not be washed, ironed;
2. The products must be returned with all their accessories: tags, labels, pins and clips, as well as whatever is part of the original package of the product;
3. The products must not be damaged;
4. The products have not been personalized with the embroidered initials;;


Return Policy for EU and Non-EU Countries:

You can return the merchandise within 100 days of receiving the order by using any postal service or courier of your choice and sending it to:

Kamicera srl

(Returns Department), Viale

Industria 85/4, 41012 Carpi (MO), Italy.

The return of products can be made within 100 days of receiving the order. Shipping costs are the responsibility of the customer.

To arrange the service, simply access your personal area, click on the "Easy Return" button and fill out the form with the required information. After authorization, the customer can send the box containing the products to be returned at their own expense. The refund will be made within 72 hours of receipt of the products using the same methods that were used for payment.

The only case in which a return is not allowed concerns custom-made items with personal initials.

All products must be returned in their original condition, including any accessories (labels, pins, bags, etc.) and carefully packaged.

For the return procedure, any import duties will be the responsibility of the customer. These amounts will be deducted from the final refund.


Timing and procedures for reimbursement:

The refunded amount will correspond to the value of the purchased garment. The refund will be made by the same means chosen for the order:

- If you paid by credit card: we shall transfer the amount paid for the item *

- If you paid by PayPal:  we shall transfer the amount paid for the item being returned. The credit refund takes a few minutes.

- If you paid cash on delivery: we will make a bank transfer. You will be asked to communicate your IBAN and BIC codes.

Any possible custom duties and taxes are at Customer expense for return procedure. These costs are deducted from the final refund.

* The refund procedure is shortly activated by Kamiceria, but the credit refund timing depends on your bank: it can possibly take up to 100 days.


Privacy policy:

•   In order to purchase Products on Kamiceria you must register and provide your personal information on the specific form. Upon registering you are assigned a username (email address) and a password by which you are identified at the time of access to the website.

•   The information provided on registration is processed by Kamiceria for the purposes and in the manner described below and in pursuance to the Legislative Decree 196/2003 (Privacy policy) and its subsequent amendments.
•   Personal information is processed for the following purposes:
a) obligations relating to the signing and performance of the contract,
b) statistical purposes and dispatching of advertising material, also through the use of electronic mail.
•   The processing of personal data for the purposes mentioned is carried out both by computerized and non-computerized means only for the time needed to achieve the purposes for which they were collected. Specific security measures are taken to prevent data loss, illicit or incorrect and unauthorized access.
•   Refusal to provide data for the purposes of purchase on Kamiceria makes it impossible to buy the products offered on the website.
•   The data controller is Kamiceria srl Viale Industria 85/4 - 41012 Carpi (MO) Italia - P.Iva: IT02773140369
•   The personal data provided to Kamiceria is known only by individuals in charge of controlling such information and competent within the corporate structure to carry out the activities necessary for the proper management of the relationship with the Customers in the context of the indicated purposes.
•   The individuals subject to the personal data may at any time exercise the rights under Article 7 of Legislative Decree 196/2003 and in particular, the right to obtain confirmation of the existence of data, to request correction, addition and deletion of the information by sending a written request or by sending an email by our form here.

Information and complaints

For information or clarification on the conditions of sale and the products the Customer can contact us toll free 800090507 (free in Italy) from Monday to Friday from 8.30 am to 12.30 am and from 2.30 pm to 6.30 pm (UTC/GMT +1 hour) or send an email by our form here.

Applicable law and settlement of disputes

The General Conditions of Sale are ruled by Italian law, with particular reference to the Legislative Decree no 206 of September 6th  2005 (the so-called "Consumer Code") and the Legislative Decree no. 70 of April 9th 2003 on electronic commerce, and any other regulations applicable in the field.

In case of disputes arising in relation to the General Conditions of Sale with Kamiceria, Kamiceria srl commits to observe the regulations of the conciliation service RisolviOnline.

RisolviOnline is an online mediation service provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, by which you can reach a friendly legally binding agreement that satisfies both parties, thanks to the assistance of a qualified and impartial mediator that is quick and convenient via the Internet. We invite you to visit www.risolvionline.com if you would like more information on our conciliation service offered by RisolviOnline or if you should wish to send a request for conciliation.





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