European post-purchase support
We are here to help after your order
After delivery, the correct next step depends on the order, destination, item condition and the policy currently applicable to the purchase. This guide explains how to prepare a clear request and follow the authorised procedure without creating unnecessary delays.
Start with the return policy for your order
Return eligibility, time limits, shipping instructions and any costs depend on the policy and conditions applicable to the order. Before sending anything back, read the current Easy Return policy and follow the procedure shown there.
Do not send a parcel without first completing the required return request. An authorised return can be identified and processed more reliably.
How to request assistance
Describe the issue
Indicate the order, the item concerned and whether the request relates to fit, colour, damage, an incorrect item or another problem.
Wait for instructions
Customer Service will confirm the applicable procedure and the information needed for the next step.
Prepare the item
Keep the garment, labels, accessories and packaging in the condition required by the current return policy.
Follow the authorised method
Use the shipment or collection instructions supplied for the specific order and destination.
Tell us exactly what happened
A complete request helps the team understand the situation without creating additional uncertainty. Include:
- the order number and the product concerned;
- a short, factual description of the problem;
- clear photographs when the item appears damaged, defective or incorrect;
- whether the item has been worn, washed, altered or personalised;
- the outcome you are requesting, where the policy offers more than one option.
Refunds
When a return is accepted, the refund is handled according to the current return policy and the payment method used for the order. Processing times can include the return journey, inspection of the item and the time required by the payment provider.
Customer Service can confirm the status of the return, while the final crediting time may also depend on the bank or payment service.
Personalised, embroidered or altered garments
Items made or modified according to the customer's instructions can be subject to different return conditions. This includes garments personalised with initials or altered after delivery. Check the current policy before confirming a personalisation and before requesting a return.
Before ordering, review every letter, colour, position and configuration selected for an embroidered shirt.
Frequently asked questions
Can I send an item back immediately?
Complete the required request first and wait for the applicable instructions. An unauthorised shipment may be harder to identify and process.
What should I do if an item appears defective?
Contact Customer Service promptly, keep the item in its current condition and provide clear photographs and the order details.
When will a refund appear?
The timing includes return transport, verification and payment-provider processing. The exact timing can therefore vary.
Need help with an order?
Use the contact form and provide the information needed to identify the purchase and understand your request.
Contact Customer Service
Easy Return policy
Extra DISCOUNT 10% OFF
Use code: SUMMER26 - minimum purchase 99 EUR
Use code: SUMMER26
minimum purchase 99 EUR
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