Terms and Conditions

01Scope

The offer and sale of products through Kamiceria’s international websites constitute a distance contract governed by Italian Legislative Decree No. 206 of 6 September 2005 (the “Italian Consumer Code”), Italian Legislative Decree No. 70 of 9 April 2003 on electronic commerce and any other applicable rules.

These Terms and Conditions apply to purchases made by consumers, meaning individuals acting for purposes outside their trade, business, craft or profession.

Before placing an order, the Customer is invited to read and save a copy of these Terms and Conditions. Any mandatory consumer rights provided by the law of the Customer’s country of residence remain unaffected.

02Orders and contract formation

1. The Customer selects the products and adds them to the shopping cart.
2. Before submitting the order, the Customer can review the products, quantities, prices, discounts, delivery charges, delivery address and payment method.
3. The order is submitted by selecting the button that confirms the obligation to pay.
4. Kamiceria sends an order confirmation to the email address provided by the Customer.

The contract is concluded when the Customer receives Kamiceria’s order confirmation. Registered Customers can follow the order status from their personal account.

03Prices and payments

The prices and currency that apply to the order are those displayed for the selected market. Applicable taxes, delivery charges and any other costs collected by Kamiceria are shown before the order is confirmed.

Available payment methods may vary according to the delivery country and are displayed during checkout.

For more information, see Payment and Security.

04International shipping

Kamiceria ships to the main European markets and selected destinations worldwide. Availability, delivery charges and free-shipping thresholds depend on the delivery country and are shown during checkout and on the International Shipping page.

Order preparation normally takes between two and four working days, depending on the item. The estimated dispatch date is shown on the product page.

After dispatch, international orders are usually delivered within 5–10 working days. The Customer receives a tracking code when the parcel is handed to the courier.

Delivery times are estimates and may be longer during peak periods, public holidays, customs checks or for remote destinations. Kamiceria cannot guarantee a specific delivery date or time.

05VAT, customs and local charges

Deliveries within the European Union

Product prices include VAT and no customs duties are normally due upon delivery.

Deliveries outside the European Union

Customs duties, local taxes, import charges and clearance fees may be requested by the destination country. Unless expressly stated otherwise for the selected market, these amounts are not included in the product price or in the shipping charge paid to Kamiceria and are the Customer’s responsibility.

If a parcel is refused, not cleared through customs or returned to Kamiceria, any duties, taxes, clearance charges and return costs charged to Kamiceria may be deducted from the refund where permitted by applicable law.

06Checks on delivery

On delivery, the Customer should check that the number of parcels is correct and that the packaging is intact, dry and free from signs of tampering.

If visible damage is present, the Customer may refuse the parcel or accept it while recording a specific written reservation describing the damage. Customer Service should also be contacted promptly, keeping the packaging and providing photographs of the parcel and products.

These steps help Kamiceria investigate the issue with the courier and do not limit any mandatory consumer rights.

07Withdrawal and 100-day returns

Statutory right of withdrawal

Where applicable, including for consumers in the European Union, the Customer may withdraw from the purchase without giving a reason within 14 days from the day on which the Customer, or a third party appointed by the Customer, takes physical possession of the products.

Kamiceria’s extended return period

In addition to any statutory withdrawal period, Kamiceria allows Customers to request a return within 100 days of receiving the order, subject to the conditions below.

Returned products must be:

• unused, unworn, unwashed and unironed;
• clean, undamaged and without signs of wear, wrinkles or creases caused by use;
• complete with their original tags, labels and accessories;
• securely packaged for international transport.

How to request a return

The registered Customer can log in to the personal account, select “Easy Returns” and complete the request form. The parcel must only be shipped after receiving Kamiceria’s confirmation and return instructions.

For orders delivered outside Italy, unless different conditions are expressly provided for the selected market, the Customer arranges and pays for return shipping using a tracked postal service or courier. The Customer remains responsible for the parcel until it is delivered to Kamiceria.

A size exchange may be requested for the same product, subject to availability. A direct exchange for a different product or model is not available; in that case, the Customer must return the product and place a new order.

Read the complete Easy Returns guide.

08Refunds

Within 72 hours of receiving and inspecting the returned products, Kamiceria initiates the refund to the same payment method used for the purchase. The time required for the amount to appear depends on the bank or payment provider.

If the statutory right of withdrawal is exercised within the applicable legal period, Kamiceria refunds the amounts due under mandatory law. For returns requested after that period under Kamiceria’s commercial 100-day return policy, the refund covers the value of the returned products, subject to any deductions expressly provided for the destination and permitted by law.

For returns from non-EU countries, any customs duties, taxes, clearance charges or return costs charged to Kamiceria may be deducted from the refund where applicable and permitted by law.

09Customised and made-to-measure items

The right of withdrawal and Kamiceria’s commercial return policy do not apply to products made to the Customer’s specifications or clearly customised, including garments personalised with embroidered initials.

If the received product does not match the measurements, options or personalisation selected in the order, or if it has a conformity defect unrelated to the Customer’s choices, the Customer should contact Customer Service before returning it and provide the order number and useful photographs.

10Legal guarantee

Products sold by Kamiceria are covered by the applicable legal guarantee of conformity. Under Italian consumer law, Kamiceria is liable for conformity defects that become apparent within two years of delivery, subject to the conditions and limitations established by law. Any additional mandatory rights provided by the Customer’s country of residence remain unaffected.

In the event of a suspected defect, incorrect product or transport damage, the Customer must contact Customer Service before shipping the item, describe the issue and provide photographs where useful. After verification, Kamiceria will indicate the available remedy under the applicable law.

11Promotions and discount codes

Discount codes, promotional offers and gifts may be subject to an expiry date, minimum order value, eligible products and other conditions stated in the relevant communication.

The code must be entered in the appropriate shopping-cart field before the order is confirmed. Unless otherwise stated, promotions cannot be combined and cannot be applied after the order has been completed.

12Privacy, applicable law and complaints

Privacy and cookies

Personal data is processed by Kamiceria S.r.l. in accordance with applicable law and as described in the Privacy Policy. Information about cookies, consent preferences and tracking technologies is available in the Cookie Policy and through the website’s preference-management panel.

Applicable law

These Terms and Conditions are governed by Italian law, without prejudice to any mandatory consumer protection rights granted by the law of the country in which the Customer resides.

Information and complaints

For information, complaints or requests concerning orders and products, the Customer may contact Customer Service through the online form. Kamiceria will seek an amicable solution whenever possible and may take part in conciliation procedures provided by law or offered by competent bodies.